Payments for purchases on www.aurumred.com are made through Redsys with all the encryption and data transfer security systems through the SSL protocol, so the buyer will enjoy the protection of these channels at all times.
At the same time, this merchant undertakes not to allow any transaction that is illegal or that is considered by credit card brands or the acquiring bank to be potentially damaging to their goodwill or that may have a negative influence on them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to minors under 18 years of age.
SALES, SHIPPING, RETURNS, AND CANCELLATIONS POLICY.
CONTACT: For any questions, inquiries, or suggestions, you can send us your comments by email to: firstname.lastname@example.org
PRICES All prices for the products indicated through the website include VAT and any other taxes that may apply. However, these prices do not include the shipping costs for the products, which are detailed separately and must be accepted by the Customer.
AVAILABILITY THE COMPANY informs the Customer that the number of units available is kept up to date with the stock in the warehouse. Under no circumstances will THE COMPANY intentionally put more units up for sale than it has available.
THE COMPANY will do everything possible to please all its Customers in the demand for products.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not entitle the Customer to cancel the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, they must follow the stipulations in the Returns section.
PAYMENT The Customer agrees to make payment at the time of placing the order. The price initially shown on the website for each of the products offered will be increased by the corresponding shipping commission fees. In any case, these fees will be communicated to the Customer before completing the purchase.
The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron, and/or other similar cards), transfer, or Bizzum. The card used for payment must be issued by a Spanish bank or savings bank. Payment by card is made with its security protocols.
The Customer must notify THE COMPANY of any improper or fraudulent charges on the card used for purchases, by email or by phone, as soon as possible so that THE COMPANY can take the appropriate action.
SECURITY THE COMPANY has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Customer’s computer and the Website’s computer. In this way, using the SSL protocol ensures:
That the Customer is communicating their data to the COMPANY’s server center and not to any other entity trying to impersonate it.
That between the Customer and the COMPANY’s server center, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.
ORDER CANCELLATION THE COMPANY will accept order cancellations when requested before shipment. To cancel, you must request it by sending an email to (email@example.com).
DELIVERY TIMES, LOCATION, AND LOSS I. Product Delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, which must in any case be within the delivery areas and/or countries indicated in the purchase process. In order to optimize delivery, we ask the Customer to provide an address where the order can be delivered during regular business hours.
THE COMPANY will not be responsible for delivery errors when the delivery address entered by the Customer in the order form does not match reality or has been omitted.
II. Delivery Time
We will make shipments through a courier company. The order placed by you will be delivered to you within a maximum period of (5 days) from when we have confirmed your order. Although THE COMPANY’s usual delivery time is usually between (24h/48h) from the completion of the order.
These deadlines are average, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in delivery, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered complete from the moment the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in the “Return” section. Delays in delivery will not be considered in cases where the order has been made available to the Customer by the transport company within the agreed-upon period and cannot be delivered due to the Customer’s fault.
Once the order leaves our warehouses, you will receive an email notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any orders to post office boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and their address.
III. Delivery Data, Undelivered Deliveries, and Loss
If the Customer is absent at the time of delivery, the carrier will leave a notice indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier delivery service, a series of tracking actions aimed at ensuring that the delivery takes place.
If 7 business days have passed since the dispatch of the order and delivery has not been arranged, the Customer must contact THE COMPANY. If the Customer does not do so, 10 business days after the dispatch of the order, it will be returned to our warehouses, and the Customer will be responsible for the shipping and return costs of the merchandise to the origin, as well as any associated management costs.
If the reason for not being able to make the delivery is the loss of the package, our carrier will initiate an investigation. In these cases, response times from our carriers usually range from one to three weeks.
IV. Care in Delivery
The Customer must check the good condition of the package with the carrier who, on behalf of THE COMPANY, makes the delivery of the requested product, indicating any anomalies that may be detected in the packaging on the delivery note. If, subsequently, after reviewing the product, the Customer detects any incident such as a blow, breakage, signs of having been opened, or any damage caused to it by shipping, they undertake to notify THE COMPANY via email as soon as possible, within the next 24 hours from delivery.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all rights to the content, design, and source code of this website, especially but not limited to photographs, images, texts, logos, designs, trademarks, trade names, and data included on the website.
Customers and Users are advised that these rights are protected by current Spanish and international legislation on intellectual and industrial property.
Furthermore, and without prejudice to the above, the content of this website is also considered computer software, and therefore, all current Spanish and European Union regulations apply to it.
Reproduction of this website, either in whole or in part, is expressly prohibited without the express and written permission of THE COMPANY.
Likewise, copying, reproduction, adaptation, modification, distribution, marketing, public communication, and/or any other action that constitutes an infringement of current Spanish and/or international regulations on intellectual and/or industrial property are strictly prohibited, as well as the use of the website’s content without the prior express and written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any license or implied authorization over intellectual and/or industrial property rights or any other rights or property related, directly or indirectly, to the content included on the website.
Only the use of the contents of the website for informational and service purposes is authorized, provided that the source is cited or referenced, with the user being solely responsible for their misuse.
ACCESS AND STAY ON THE WEBSITE. OUR CONTENT
Customers and Users are fully responsible for their behavior when accessing the information on the website, while navigating it, as well as after having accessed it.
As a result of the above, Customers and Users are solely responsible to THE COMPANY and third parties for:
The consequences that may arise from the use, for illicit or contrary purposes to these Terms, of any content on the website, whether or not it was created by THE COMPANY, whether or not it is officially published under its name.
As well as the consequences that may arise from the use contrary to the content of these Terms and harmful to the interests or rights of third parties, or that may in any way damage, disable, or deteriorate the website or its services, or prevent normal enjoyment by other Users.
THE COMPANY reserves the right to update the content when it deems appropriate, as well as to eliminate, limit, or prevent access to it, temporarily or definitively, as well as to deny access to the website to Customers and Users who misuse the content and/or do not comply with any of the conditions set forth in this document.
THE COMPANY informs that it does not guarantee:
That access to the website and/or linked websites will be uninterrupted or error-free.
That the content or software to which Customers and Users access through the website or linked websites will be error-free, free of computer viruses, or other elements in the content that may cause alterations in their system or electronic documents and files stored on their computer system or cause any other damage.
The use that Customers and Users may make of the information or content on this website or linked websites for their personal purposes.
The information contained on this website should be considered informative and guiding, both in terms of its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained on this website and, consequently, assumes no responsibility for any damages or inconveniences to Users that may arise from any inaccuracies present on the website.
The COMPANY informs that it does not guarantee:
That access to the Website and/or linked Websites will be uninterrupted or free from errors.
That the content or software that Clients and Users access through the Website or linked Websites will be free from any errors, computer viruses, or other elements in the content that may alter their system or electronic documents and files stored in their computer system or cause any other type of damage.
The use of information or content from this Website or linked Websites that Clients and Users may make for their personal purposes.
The information contained on this website should be considered by Clients and Users as informative and guiding, both in terms of its purpose and its effects. Therefore:
The COMPANY does not guarantee the accuracy of the information contained on this Website and, consequently, assumes no responsibility for any possible damages or inconveniences to Users that may arise from any inaccuracies present on the Website.
The COMPANY assumes no responsibility derived, including but not limited to:
The use that Clients or Users may make of the materials from this Website or linked websites, whether prohibited or allowed, in violation of the intellectual and/or industrial property rights of the content of the Website or third parties.
Any potential damages and harm to Clients or Users caused by the normal or abnormal operation of search tools, the organization, or the location of content and/or access to the Website, and in general, errors or problems that may arise in the development or implementation of technical elements that the Website or a program provides to the User.
The content of those pages that Clients or Users may access through links included on the Website, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties may be connected to the COMPANY through a contractual relationship.
The access of minors to the content included on the Website. It is the responsibility of their parents or guardians to exercise proper control over the activities of their children or minors in their care or to install tools for controlling Internet usage to prevent access to materials or content that are not suitable for minors, as well as the transmission of personal data without the prior authorization of their parents or guardians.
Communications or dialogues that occur during debates, forums, chats, and virtual communities organized through or around the Website and/or linked websites. Therefore, the COMPANY will not be responsible for any potential damages and harm suffered by individual Clients or Users and/or groups as a result of such communications and/or dialogues.
The COMPANY will not be responsible in any case for:
Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receiving the order confirmation by the recipients, or any anomalies that may arise when these incidents are due to problems on the Internet, cases of force majeure, or any other unforeseeable circumstances beyond the good faith of the COMPANY.
Failures or incidents that may occur in communications, deletion, or incomplete transmissions, so it is not guaranteed that the services of the Website are constantly operational.
Errors or damage caused to the website by the Client’s inefficient and malicious use of the service.
The inoperability or problems with the email address provided by the Client for sending the order confirmation.
In any case, the COMPANY undertakes to resolve any issues that may arise and to provide all necessary support to the Client to reach a quick and satisfactory resolution of the incident.
Furthermore, the COMPANY has the right to carry out promotional campaigns at defined time intervals to promote the registration of new members in its service. The COMPANY reserves the right to modify the terms and conditions of these promotions, extend them by duly notifying, or proceed to exclude any participants from the promotion in the event of detecting any anomalies, abuse, or unethical behavior in their participation.”
The COMPANY may choose not to exercise some of the rights and powers granted in this document, which will in no case imply a waiver of these rights except for the express recognition by the COMPANY or the prescription of the action that corresponds in each case.”